High Season

If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Mid & Low Season

If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Short Notice Bookings

Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Confirmed Bookings

A booking that has not been confirmed by a deposit being paid is not guaranteed. A deposit of $150.00 ($300 in high season) will confirm a booking.

IF YOU DO NOT CANCEL YOUR BOOKING AND FAIL TO ARRIVE THEN THE FULL AMOUNT FOR THE ACCOMMODATION WILL BE TAKEN ON THE CREDIT CARD YOU SUPPLIED AT THE TIME OF MAKING THE BOOKING.

The balance of the tariff, credit card details/security deposit is due on arrival. The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

NOTE: All refunds are made by cheque

This Policy is subject to change without notice

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